Delivery Policy
We do deliveries countrywide from Monday to Saturday, between 8 a.m. and 5 p.m.
Orders within Nairobi are typically processed and shipped within the same day they’re received but typically within 4-5 hours if the order is received before 12 noon and if after 3 p.m., every endeavor will be used to fulfill the order within the same day, or latest the following day.
Orders for shipping outside of Nairobi will be delivered 1-2 business days after order placement and confirmation.
All orders will be charged a reasonable delivery fee. This will be communicated to the customer before dispatch.
For orders shipping outside of Nairobi and its environs, we will facilitate delivery to the preferred parcel courier whereas the customer will pay for the delivery charges upon receipt of the goods. The customer will communicate their preferred courier. Where the courier requires payment before shipping, the customer will be required to cater for this in advance.
Customers will receive order tracking information by email, and can check the status and progress of their order at any time on our Track Order page using their order number.
Payment Policy
You can pay online at checkout through Paystack, by card, M-Pesa or bank transfer. Online orders are paid in full before the goods are dispatched.
Customers within Nairobi may instead choose cash on delivery and pay the full order total, including delivery, to our rider when the order arrives.
Exchange Policy
All items are thoroughly inspected before shipment. If the item delivered is the same as what was ordered and is in perfect condition, it is not eligible for exchange for any reason.
Return Policy & Refund Policy
If you wish to return an item, please contact our shop using the contact information provided: info@poshinteriorske.com or Mobile number: 0791885611
Items are eligible for return if:
- They are defective/broken and this is communicated within 24 hours of delivery.
- They are in their original packaging and have not been altered.
- Not used in any way.
- Proof of purchase is provided; original sale receipt, M-pesa confirmation message or order number.
If the item(s) meet all the criteria as per our return policy, the customer:
- Can exchange the item for one that is not defective.
- Can exchange the item for a different item and where applicable, top up the difference.
- Request for a refund, which will be made through the same method used for the original payment.
All monetary refunds will be processed within 24-48 hours of approval.
